FAQ

Frequently asked questions about the platform

Where is my data stored?

Exclusively in Germany. DARION-AI hosts at Hetzner in Nuremberg (NBG1) and Falkenstein (FSN1). Both are ISO-27001 certified, with cross-data-center mirroring for disaster recovery. No US cloud, no sub-processors outside the EU.

Which AI models do you use and where do they run?

We self-host Qwen3-30B on our own GPU servers at Hetzner (Falkenstein and Nuremberg, Germany), with a local Qwen3-14B fallback. Embeddings via self-hosted BGE-M3. Sensitive tenant data never leaves DARION-AI infrastructure, and no external AI vendors are involved.

How does GDPR compliance work in practice?

Database-level tenant isolation (Postgres Row-Level Security), AES-256 encryption for Art. 9 data, complete audit trail, automatic 30-day deletion on cancellation. A data processing agreement (DPA) is part of every contract.

Can I try DARION-AI before buying?

Yes, 14 days free with all modules. No credit card required. You can cancel any time during the trial period.

What happens to my data when the contract ends?

You keep full access for 30 days to export your data (CSV, JSON, API). After that, all tenant data is permanently deleted. You receive a GDPR Art. 17 confirmation by email.

Which integrations are available?

DATEV (accounting), Stripe (payments), Microsoft 365 (mail/calendar), Google Workspace, and generic REST APIs for every module. Custom webhook subscriptions are supported.

When is the launch?

Launch is on August 18, 2026. You can already get to know DARION-AI today: free for 14 days and without a credit card, simply sign up at darion-ai.de.

Which modules are currently available?

16 modules are ready to use right away, from finance and HR to sales, tickets, ISMS and GDPR compliance. Four more (Accounting, Marketing, Warehouse and Reporting) are coming soon and are already included in the price. You can find the full overview at darion-ai.de/en/module.

What does DARION-AI cost?

DARION-AI costs €49 net per user per month. All modules are included, including upcoming ones. There are no tiers, no add-ons and no hidden fees. You can find all details at darion-ai.de/en/pricing.

When do Voice and AI RAG Chat ship?

The AI RAG chat ships from September 2026 in 5 pilot modules with vector knowledge search and document Q&A. AI inbound telephony follows from October 2026 as an opt-in: inbound calls land as tickets and an AI voice assistant answers standard inquiries on the phone. Details at /en/docs/roadmap.

Can I see a demo before signing up?

Yes, two ways: (1) At demo.darion-ai.de you will find an interactive tour of the DARION-AI workspace, no signup and no tracking. (2) For a personal walkthrough of the real system, simply book an appointment via book.darion-ai.de. We will show you DARION-AI live, with your questions front and center.

How do I book a consultation?

Via book.darion-ai.de (Microsoft Bookings) you book a 30-minute slot directly in the calendar, with no signup and anonymous booking. Meeting via Teams video. For more complex needs (enterprise, custom integration, on-prem setup) email [email protected].

Who operates DARION-AI?

DARION-AI is developed and operated by DARC Management UG (limited liability). Based in Gevelsberg, Germany. Registered at Amtsgericht Hagen HRB 12894. VAT ID DE367863767. Managing Director: Frank Wichert. Full details in the imprint.

Would we also get support?

Of course. We are happy to support you with workshops, training and implementation. Just reach out whenever you need us.